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Kevin Kaiser/Eric Weissmann

Co-author Kevin Kaiser, is senior manager, North American tech support, for Videojet Technologies. He has a degree in computer science and has worked in Videojet’s technical support organization for 19 years.

Eric Weissmann-Videojet

Co-author Eric Weissmann is Videojet’s director, field service (West), responsible for managing field service activities in the Western United States and Canada. He has worked in Videojet’s technical support group since 2016. He holds an MBA degree from Northwestern University’s Kellogg School of Management. Videojet Technologies is a world leader in product identification, providing in-line printing, coding and marking products, and application-specific fluids. The company partners with brand owners in the consumer packaged goods, pharmaceutical and industrial goods industries to improve productivity, protect and grow their brands, and stay ahead of industry trends and regulations.


An increasing ability to directly access printer data, modular equipment design and growing predictive maintenance are steadily improving First Time Fix Rates.


The term First Time Fix Rate (FTFR) indicates the percentage of the time that a system...