The milkman called–and not about deliveries, either. He had a problem and needed me there yesterday. I grabbed my hat and was out the door.“KC,” Billy told me at the dairy, “we have a random problem with the capper. Everything seems fine, but we...
I had met Rafael when I did an effective troubleshooting workshop in his plant. He took me up on my invitation to pick my brain if he ever needed to.“Hi KC!” he exclaimed. “Remember when you said that it was important to standardize conveyor...